30-Day Guarantee for Defective Items Only

We stand behind the quality of our products. However, please read our policy carefully before ordering.

Defective or Damaged Items

If your item arrives defective or damaged, we'll issue a full refund. Here's how:

1. Contact us within 30 days at novacartsites@gmail.com
2. Provide your order number

3. Send us at least 5 clear photos showing:

   • The defect or damage
   • Different angles of the item
   • The product packaging (if damaged in shipping)
   • Any relevant details

4. Once we verify the issue, we'll process your full refund within 5-7 business days - no need to return the item!

Change of Mind - NO REFUNDS OR RETURNS

We do NOT accept returns or offer refunds if you simply change your mind about your purchase.

This includes:

• Changed your mind after ordering
• Ordered the wrong item by mistake
• No longer want the product
• Found it cheaper elsewhere
• Don't like the color, size, or style

All sales are final unless the item is defective or damaged.

Please Order Carefully

Make sure to review product descriptions, specifications, and images carefully before placing your order. We provide detailed information to help you make the right choice.

Questions Before Ordering?

If you're unsure about a product, contact us BEFORE ordering at novacartsites@gmail.com and we'll be happy to help!

We Review All Refund Requests

We review all refund requests carefully to ensure fairness for all our customers. Only defective or damaged items qualify for refunds.

Contact us: novacartsites@gmail.com